Frequently asked questions - FAQ

Lubricant

If the vagina does not produce enough moisture as a result of childbirth or during menopause, a lubricant such as AQUAglide helps further and ensures painless penetration. The extra moisture also increases the safety of contraception. Because where there is less friction during lovemaking, the condom also bursts less often. The gel also ensures long-lasting pleasure without pain during anal intercourse. In addition, the AQUAglide lubricant raises your oral pleasures to a new level.

In combination with toys, AQUAglide sends you to new heights. You will also experience a massage of the whole body more intensively with the gliding gel!

JOYDIVISION has created lube for the various varieties of love, regardless of whether you want to pamper your partner vaginally, anal or orally. A few drops of the gel applied on the appropriate spot will give you pleasurable moments full of sensuality.

If you use the medical device together with condoms, please make sure that you apply the lube only to the outside of the condom. If the gel is applied to the inside of the condom or to the penis, there is a risk of the condom tearing.

Did you know that very few lubricants are suitable for use with condoms? When using with latex condoms, it depends on the type of lube if you don't want to risk damaging the latex.

Always use lube that have been specially developed for use with condoms, such as AQUAglide neutral. If you want to buy lubricant, make sure that the following information is on the packaging:

CE mark

It signals that it is a legal medical product and is mandatory for a medical lube! If the CE mark is missing on the packaging, these lubricants are not even intended for intimate intercourse without a condom!
Note "condom friendly/suitable for condoms" in German language (kondomfreundlich/kondomgeeignet)


Only with this note you can use the lube together with condoms!

If some or even all information is missing on the lubricant packaging, it must never be used together with condoms!

Independent tests have shown that up to 40 percent of condoms (coated with non-approved lubricant as an experiment) burst much earlier than normal! Many non-approved products also contain a small amount of oil. This means that the condom safety of the lubricants is no longer guaranteed.


Without copyright - publication welcome!

A lube is not a contraceptive. Avoid contact with eyes and wounds. Stop if irritation occurs. Do not use silicone lubricant together with silicone toys.

Our BIOglide is without synthetic fragrances and preservatives.

Unlike other products, water-based lubricants are characterized by their versatile applications. For vaginal intercourse, a water-based lube blends with the vaginal fluid to provide long-lasting glide. So that you get your money's worth in terms of taste during oral intercourse, you will also receive the lubricant with taste. With AQUAglide anal, we at JOYDIVISION have even developed a water-based lube that is very suitable for anal pleasure.

In addition, most water-based lubricants are condom-compatible, so you can be sure of contraception. In addition, a water-based lubricant can't harm your silicone toys – perfect for wet hours with your toys. On top of that, the gel is easy to wash out. So you don't have to worry about possible stains, you can dedicate yourself to yourself and your partner!

Theoretically all lubricants are suitable for anal sex. However, specially developed lubricants such as easyANAL are advisable. These last particularly long and ensure a smooth experience. Should it not be enough, you should add a little more lube.

No, because the lube contains no spermicidal agents

Precisely because a lube is used during sexual activities, the ingredients should definitely be skin-friendly and have as little allergic potential as possible. This is particularly important because the intimate parts of the body that come into contact with the lubricant, such as the vagina, penis and anus, are extremely sensitive. In general, less is more, the fewer ingredients are contained, the less allergy potential there is. The most likely possibility of an allergy occurring is to certain substances such as perfumes, dyes, preservatives and aromas, not to the lubricant as a whole. If an allergy is suspected, we recommend that you first have your specialist clarify what the allergy is directed against. Once the cause is identified, switch to other products.

Lubricants containing oil destroy the surface of condoms containing latex in a short time. As a result, there is no longer any protection against infections or unwanted conception; the closing of the skin pores leads to increased heat development on the skin in the case of products containing oil and grease; Vaseline or oil cannot be removed so easily and leave stains on the laundry; lubricants containing oil attack the surface of vibrators and other sex toys made of silicone and are therefore not suitable for this. Water-based lubricants should be used here.

Firstly, you should make sure that your lube and your condom or love toy are compatible. But also your compatibility with the lubricant is important, as otherwise irritation in the intimate area can occur.

Yes, neither JOYDIVISION nor contracted suppliers carry out animal testing. We have our external suppliers certify that the raw materials used in the manufacture of our products are not tested on animals. JOYDIVISION uses exclusively vegetarian glycerine for all its lubricants.

As a completely vegan JOYDIVISION lube, we can warmly recommend our BIOglide, which contains no animal ingredients whatsoever and lets you love naturally.

Yes, because many manufacturers of toys actually recommend the use of lube in their instructions. However, there is only one restriction: never use toys that contain silicone or are made entirely of silicone with lubricants containing silicone. This will destroy the toys, as the silicone lube will dissolve the silicone out of the toys and make them unusable.

They contain no water, cannot dry out and therefore retain their lubricity for a much longer period of time than water-based lubricants.

Lubricants should be stored dry, cool and away from direct sunlight. A drawer on the bedside table is ideal, where it is also directly at hand.

The pH value of JOYDIVISION lubricants is in the range of 4.6 to 5.2 and is therefore perfectly adapted to the pH value of the vaginal flora.

The lube can be washed off very easily with lukewarm water.

Water-based lubricants have a shelf life of 36 months and 12 months after opening (except BIOglide has a shelf life of 30 months and 6 months after opening), silicone based lubricants have a shelf life of 60 months and 12 months after opening. We generally advise against using them if the product looks cloudier, is more liquid or smells different than usual.

The shelf life for the unopened product is stamped on the tube fold next to the batch designation.

There is a risk that unwanted germs multiply and reach the intimate area. Please observe the genital area, changes occur in the rarest cases.

Since the lube consists of dermatologically tested and very mild and skin-compatible ingredients, it can be used in unlimited quantities and frequency.

Vibrators

Our Joysticks have been tested by the TÜV as absolutely harmless and free of plasticizers/phthalates
have been certified. They have also been tested and recommended by the Alexander Institute Praxis.

The material of the Joysticks is pleasantly odourless.
In addition, the Joystick models are splash-proof and are made of high-quality silicone without the addition of plasticizers. Thanks to the joysticks' hygienic material, maintenance is pleasantly easy.

The use of medical hypoallergenic silicone guarantees very good skin compatibility.
This is confirmed by dermatological and clinical tests.

All Joysticks are infinitely variable, quiet and yet strong in vibration and therefore particularly pleasant
in their application.

When you buy a Joystick you are buying "Premium Quality - MADE IN GERMANY!
We offer a five-year material guarantee on our Joystick models.

Yes, use the joystick vibrators only with water-based lubricant, such as AQUAglide.

The Joysticks can easily be cleaned with warm water and soap.
For demanding, hygienic cleaning, care and disinfection we recommend clean'n'safe.

You only need two standard AA (1.5 volt) batteries to operate the joysticks.
The joystick mini models require two Micro AAA (1.5 volt) batteries.
We recommend alkaline batteries.

The Joystick bags are included free of charge with each of our models and protect them from dust and prying eyes.

Soft-Tampons

The tampon can be easily removed through the integrated grip tab by pulling it out with your index or middle finger on the grip tabs. If it is still difficult to remove, we recommend squatting down or sitting on the toilet with spread legs. This will shorten the depth of the vagina from nine to ten centimetres to about four to five centimetres.

The use of the Soft-Tampons is recommended especially on the days when you bleed particularly heavily. A full tampon is very soft and can be easily pulled out.

If you can't feel the grip tab, simply use your index and middle finger to form a kind of tweezers.

It is important that the tampon is inserted deep enough - directly in front of the cervix. In addition, in women who tend to lack lubrication, the vaginal entrance could be very dry immediately after inserting the tampon. In this case, a lube such as AQUAglide or BIOglide should also be used.

No, no more or less than when using a conventional tampon, if you wash your hands before and after. In contrast to conventional tampons, Soft-Tampons are even hygienically packaged.

The wearing period must be adapted to the strength of the period. On stronger days a change after 3 to 5 hours is recommended, on weaker days the Soft-Tampon can be worn for approx. 5 to 8 hours. After sexual intercourse without a condom, the tampon should be replaced immediately.

As with other hygiene articles for the period, the tampons should simply be disposed of with the household waste.

No, Soft-Tampons are by no means a contraceptive as they do not kill sperm! After removal, the sperm can still migrate towards the uterus.

Consult your gynaecologist before use if you are using a spiral with a slightly protruding return cord for contraception. As a rule, there is no risk of the spiral being accidentally pulled out with the tampon. However, experience has shown that minimal bleeding (commonly known as spotting) can cause the end of the thread to stick to the top of the tampon. Then the spiral can be accidentally pulled out when changing the tampon.

Please use each tampon only once, as this will no longer guarantee hygienic safety and high absorbency and may lead to infections. We therefore strongly advise you not to wash out the Soft-Tampon and wear it again.

Midwives recommend its use even during pregnancy, as the Soft-Tampons can prevent the penetration of bacteria.

We offer the Soft-Tampons as "mini" and "normal" variants. These are anatomical tampons for monthly hygiene, whose material is flexible enough to adapt to the female anatomy. In contrast to the conventional cotton variant, Soft-Tampons do not swell up but already have their final size. To insert the Soft-Tampon, the foam can be easily compressed.

Discoloration of the foam may occur before the shelf life has expired, but is completely harmless. The tampons can still be used. If the Soft-Tampons have been exposed to UV radiation in the form of daylight or artificial light and atmospheric oxygen, under unfavourable circumstances the dye may degrade and discolour. This is a normal process and does not affect the properties or purity of the foam. Soft-Tampons are manufactured and packaged under hygienic conditions. The material meets the strict criteria of the Oekotex standard and is very kind to the skin (Study Dermatest GmbH 2012). Due to the sensitive area of application, we deliberately do not use colour-stabilizing additives.

The packaging consists of cardboard, plastic and aluminium foil, which are 100% recyclable. The Soft-Tampon consists of a special environmentally friendly foam which is completely thermally recyclable. Therefore, there is absolutely nothing against Soft-Tampons from an environmental point of view.

Penis Rings

The recess means that the urethra is not squeezed and thus the discharge of the semen is not affected. Penile rings, also known as constriction rings, are used in cases of premature blood outflow from the penis (so-called venous leakage or veno-occlusive dysfunction). The prerequisite is that an erection is still possible. If this collapses prematurely, a remedy can be found with a penis ring. The even compression in the area of the base of the penis counteracts the premature outflow of blood. The application leads to a significant strengthening and prolongation of the erection by obstructing the blood flow.
 
One more word about the size of the penis ring: you should start with the largest size and gradually reduce the size depending on the effect. Please note that the ring must not be worn for more than 30 minutes, otherwise blood circulation problems may occur.

Penile rings, also known as constriction rings, are used in cases of premature blood outflow from the penis (so-called venous leakage or veno-occlusive dysfunction). The prerequisite is that an erection is still possible. If this collapses prematurely, a remedy can be found with a penis ring. The even compression in the area of the base of the penis counteracts the premature outflow of blood. The application leads to a significant strengthening and prolongation of the erection by obstructing the blood flow.
 
One more word about the size of penis rings: You should start with the largest size and gradually reduce the size depending on the effect. Please note that the rings must not be worn for more than 30 minutes, otherwise blood circulation problems may occur.

Penile rings, also known as constriction rings, are used in cases of premature blood outflow from the penis (so-called venous leakage or veno-occlusive dysfunction). The prerequisite is that an erection is still possible. If this collapses prematurely, a remedy can be found with a penis ring. The even compression in the area of the base of the penis counteracts the premature outflow of blood. The application leads to a significant strengthening and prolongation of the erection by obstructing the blood flow.
 
One more word about the size of penis rings: You should start with the largest size and gradually reduce the size depending on the effect. Please note that the rings must not be worn for more than 30 minutes, otherwise blood circulation problems may occur.

Fields of application: Penis rings, also called constriction rings or cock rings, are used in cases of premature blood outflow from the penis (so-called venous leakage or veno-occlusive dysfunction). The prerequisite is that an erection is still possible. If this collapses prematurely, a remedy can be found with a penis ring. The even compression in the area of the base of the penis counteracts the premature outflow of blood. The application leads to a significant strengthening and prolongation of the erection by obstructing the blood flow.

Directions for use: The potency ring made of medical silicone is placed around the penis and tightened with the loop as desired. Simple but very effective, the ERECTOmed ring helps to achieve a stronger and longer erection. Adapts perfectly to the size of your penis. You should start with a loose fit and gradually reduce the tightness depending on the effect.

Attention!

Please note that the ERECTOmed ring should not be worn for more than 30 minutes, as this can lead to circulatory problems or loss of rigidity.

Side effects: Depending on the tightness, numbness and cold sensations may occur in the area of the ring. Please pay attention to this, as otherwise slight bruising may occur.

Note on hygiene: After use, the potency ring should be washed thoroughly with hot water and soap. For demanding hygienic cleaning, care and disinfection we recommend clean'n'safe.

Note: If erectile dysfunction persists for a longer period of time, you should consult a doctor.

Joyballs

The American gynaecologist Dr. Arnold H. Kegel (1894 - 1981) "invented" pelvic floor training. Dr. Kegel was a gynaecologist who had noticed that many women had temporary urinary incontinence problems after giving birth. He therefore developed a series of exercises to strengthen the muscles of the pelvic floor. According to the "inventor" of pelvic floor training, pelvic floor training is also called "Kegel".
Pelvic floor exercises are simple, and the practical thing is that many pelvic floor exercises can be done anywhere without other people noticing what you are doing. 

The pelvic floor has an important function in the female organism. It keeps the pelvic organs (bladder and uterus) in the right position and during pregnancy it holds the baby. The strong pelvic floor reduces functional disorders of the bladder (incontinence) and controls the release of bowel and bladder contents. Uterus prolapse is prevented by good musculature. A strong pelvic floor can also increase the feeling of pleasure and the ability to reach orgasm.

There are a number of risk factors that can cause the pelvic floor to become less stable:

  • Untrained pelvic floor: The untrained pelvic floor has little to do to counteract the ageing process or the risk factors already described, it is more likely to lose its ability to hold on.
  • Childbirths: Every birth puts extreme strain on the pelvic floor. If it is not exercised afterwards, its ability to hold on to the body will decrease considerably over time.
  • Frequent lifting and carrying heavy loads: This also puts a disproportionately high strain on the pelvic floor.
  • Hormones: If the production of oestrogen decreases significantly with the onset of the menopause, this also has a negative effect on the pelvic floor muscles.
  • Being overweight: The heavier a person is, the more effort the pelvic floor has to make to do its job.
  • Age: The older a person is, the more their muscle strength decreases.

As hormone production declines during menopause, the connective tissue and the ligaments that hold the uterus in place become loose. The uterus can then lower itself - how far it lowers depends on the muscles of the pelvic floor. A slight lowering is often not noticed, but if you start to urinate unintentionally when coughing or sneezing, it is high time to do something about it.

During pregnancy, your pelvic floor muscles have to withstand a lot of pressure. This makes them tired and from week 12 they start to give way and stretch. Training is advisable as a preventive measure.

Just as important as learning how to relieve tension is relaxation. If the baby's head presses through the vagina in the second stage of birth, you should be able to relax the muscles. Midwives think that it is then less likely that you will have a perineal tear or need an episiotomy.

The following test should be helpful here. Try to interrupt the flow when you urinate. Feel which muscles you are using for this. This is the muscle group you need to train. Note that this is only a test to find out which muscles are right. 
A functioning contraction of the pelvic floor muscles feels like squeezing and lifting slightly below the pelvis and manages to interrupt the flow! However, you can also jump when your bladder is full and if any drops escape, urgent training is recommended.

Every woman of any age cannot start training early enough. Because it serves both prevention and treatment of weakened muscles. Training is especially important for pregnant women and young mothers. Because the pelvic floor is extremely stressed by pregnancy and birth.

Gently insert the Joyballs into the vagina in a relaxed position (like a tampon) First insert the first ball and then the second ball so that the balls are just covered by the vaginal wall and you can still easily reach the return loop. The use of lube (e.g. AQUAglide or BIOglide) - for easy and painless insertion - is recommended. The two balls should sit almost vertically with the return loop downwards.

On the one hand, you can use the balls to develop an awareness of how your pelvic floor muscles feel. On the other hand - when the pelvic floor muscles are still untrained - the operating principle of the Joyballs is based on a "biofeedback principle". In each ball there is a weight that reacts to the movements of your body. Due to the weight of the balls (and the ergonomically adapted shape) the joyballs try to slide out - which the pelvic floor muscles in turn try to prevent. The resulting muscle contractions correspond to strength training with weights. Furthermore, inside the joyballs, the balls swing against the outer wall with every movement. An integrated innovative "trampoline effect" (especially optimised function of the Joyballs secret) triggers gentle "kinetic vibrations" that stimulate your pelvic floor muscles to tense and relax, additionally stimulating them and also improving blood circulation.

The second type is a combined biofeedback gymnastics.
Here the advantages of the biofeedback training already described are combined with special pelvic floor training exercises. Combined biofeedback gymnastics is the most effective training method for best results.

A training session should last a maximum of 10 minutes. Depending on how long the muscles can hold the balls, the training can be less than a minute at the beginning and will then increase as the muscles build up. The training can be done standing or walking. Two training sessions of up to 10 minutes a day are initially sufficient. If you can hold the joyballs for more than 10 minutes without any problems, you should combine the training with gymnastic pelvic floor training.

Once you have learned to use these muscles correctly, train them regularly, ideally once to a maximum of three times a day. Daily exercise is recommended for sustained training progress. It only takes a few minutes and can be done in various positions (e.g. sitting, standing or lying down). Nobody sees what you are doing. At first you may only be able to hold the tension for a second or two. Increase the power to a maximum of ten seconds. Take a break between the strains for at least the same length of time as the straining (e.g. five seconds of tension, five seconds rest). At the beginning, you may feel tired after just a few tenses. Gradually increase your performance to ten repetitions. You can also do some quick and strong contractions. You can also do some quick and strong contractions, pulling the muscles together as hard as you can before you relax again. Repeat this exercise up to ten times.

Most women feel an improvement in their symptoms after just two to three weeks if they consistently use pelvic floor training balls. Full muscle tone is achieved through training within about six to twelve weeks. However, the training effect also decreases over time when the muscles are no longer used. 

What happens if you cannot hold the balls?
Important: Not every pelvic floor is equally strong! If you cannot hold the balls, you should not give up, but simply try the training again several times a day. Even if you can only hold the balls for 1 second, you will certainly feel a small increase next time. And the result will get better day by day.

For even greater safety and comfort, the easy-to-clean Joyballs are made of dermatologically and clinically tested Silikomed®, which is very kind to the body. Free from phatlates, polycarbonates and bisphenol A.

The Joyballs should be cleaned thoroughly after and before each use.
Warm water and soap are sufficient for cleaning. We recommend clean'n'safe as a tried and tested disinfectant for use with Joyballs.

  • if your doctor advises against use
  • during menstruation
  • for vaginal inflammation
  • for vaginal infection
  • during vaginal wound healing (e.g. after an episiotomy)
  • during and after pregnancy only after consultation with your gynaecologist or midwife

General questions about JOYDIVISION

Unfortunately not, because JOYDIVISION sells exclusively to resellers.

JOYDIVISION products can be found in well-assorted stationary retail stores and pharmacies as well as online in more than 60 countries worldwide.

At JOYDIVISION you can buy from a minimum order value of € 1000.

Retailers are advised to purchase from a JOYDIVISION distributor in more than 60 countries.

On request we will name distributors in your country.

You will find spec sheets for each product family in the BusinessLounge and FAQs under the respective products.

Yes, of course, even if you do not buy directly from us but through a distributor.

Our qualified contacts will be happy to answer all your questions.

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